RETURNS AND EXCHANGES POLICY

Return and Exchange

Art works can be returned within 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Return

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

If the product is returned in a condition which is not fully re-saleable or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights.

If you want to return a product please follow the return process:

  1. Contact us via e-email at contact@danielagarauartist.com and include the following information:
  • Description of the art work
  • Your Name
  • Your Email Address
  • The reason of the return
  1. Send us the item(s) you wish to return to the next address:

13 Willow Drive

 The Willows

Dunshaughlin, Ireland

A85AW97

Complete with:

  • The original packaging and wrapping. (in the same condition that you received in case of returns).
  • The reason of the return

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you with the approval or rejection of your refund/exchange.

If you are approved, then your refund will be processed.

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at contact@danielagarauartist.com

Exchanges:

If you have received an incorrect order or a damaged or faulty item, please get in touch with us following the procedure below and we will aim to quickly solve the problem.

If you want to exchange a product please follow the exchanges process:

  1. Contact us via e-mail at contact@danielagarauartist.com and include the following information:
  • Description of the art work received
  • Your Name
  • Your Email Address
  • The reason of the exchange
  1. Send us the item(s) you wish to exchange to the next address:

13 Willow Drive

 The Willows

Dunshaughlin, Ireland

A85AW97

Complete with:

  • The original packaging and wrapping (in the same condition that you received in case of returns).
  • The reason of the exchange

Once your return is received and inspected, we will send you an email to notify you that we have received the item. We will also notify you the approval or rejection of your exchange.

Return and Exchange Shipping

Remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

In the case of faulty or damaged items, or order errors, we will cover the cost of exchanging.